Cloud communications: 8×8
The world you operate in is transforming. It’s a digital-first world and it means your customers want to talk to you through the channels that suit them best, at a time that suits them.
[Driving success through cloud communications ]
Against a backdrop of shifting customer expectation, businesses are looking to collaboration and new ways of working that allow their people to work effectively and securely from anywhere, while at the same time providing leading edge customer service.
That’s why we’ve partnered with 8×8, the world-leaders in software-as-a-service – providing voice, video, chat, contact centre and enterprise-class APO solutions, all powered by one global cloud communications platform.
Coupled with Vaioni’s unified comms and connectivity knowledge and unmatched delivery and support, we guarantee your business complete peace of mind when it comes to all your unified communication needs.
[ Why Vaioni and 8×8? ]
We focus on trusted and proven solutions from technology and market leaders (verified by Gartner’s Magic Quadrant) to guarantee that your critical infrastructure is in the very safest hands.
We help customers solve their biggest critical communications challenges, enabling remote and hybrid workforces, delivering improved customer and employee experiences, and supporting digital transformation initiatives that drive competitive and economic advantage.
[ Product Benefits ]
- Collaborate: Team collaboration across all employees, including contact centre agents
- Integrate: Common integration framework for UC and contact centre including Salesforce and MS Teams
- Reporting: Real-time, company-wide analytics across all communications
- Learn and iterate: Recordings, coaching, speech analytics and journey analytics AI-enabled experiences
[ Testimonials ]
The move from on-premise to the 8×8 cloud solution has delivered much more than a new phone system for St Paul’s. Enhanced features that are easy to use and integrate with our other systems have revolutionised the way we work.“
Garry Hunter, Head of IT at St. Paul’s Cathedral
Before we decided to go with the 8×8 X Series, we calculated a 20% return on investment in our support centre and 8% in each bowling centre. We’re well on track to achieve those figures.”
Dave Wilson, IT Director at Hollywood Bowl
Choosing 8×8 allowed us to adapt and provide thousands of colleagues with an integrated communication platform.”
Gareth Brophy, Former Head of Customer Support at Halfords
Vaioni is already trusted to manage over 2,000 connectivity services globally for the UK’s market-leading businesses. By working with us, you’ll have certainty that the infrastructure that drives your business today and tomorrow.