Christmas Network Freeze & Opening Hours

Nov 28, 2019 | News

As the holiday season approaches, so has the time for us to confirm our operating and support hours over Christmas and the New Year.

We’ve seen increased year-on-year demand for greater operational support throughout the festive period, so this year we are remaining open between Christmas and New Year.

Christmas Freeze

Like other network providers, there will be a network change freeze which will take place between Monday 16th December 2019 from 9:00am until Friday 3rd January 2020 at 5:30pm.

During this period no major planned network maintenance will take place, including deployment of core network infrastructure or peering builds. Our Engineering team will continue to provide engineering support for any live services to ensure that they operate as normal.

Our Service Delivery team will continue to deliver and provision services throughout the network freeze period in line with our key suppliers’ own notices and activities. We will also continue to accept new orders and carry out key provisioning activities that do not require significant network build.

Any in-flight orders that are expected to be delivered during the freeze period will be progressed in line with supplier capabilities, and customers will be kept fully informed. Delivery lead times and timescales will include and factor in any non-working days accordingly.

Office Closure

The office will be closed on designated Bank Holidays:
Wednesday 25th December 2019
Thursday 26th December 2019
Wednesday 1st January 2020.

Outside of this, our office remains open from 9:00am to 5:30pm throughout the festive period. Out of hours technical support remains unchanged – as such 24/7 support will remain in place for all Managed Support customers.

We would like to take this opportunity to wish all of our customers, partners and suppliers a very Merry Christmas and a prosperous New Year! We hope that all your plans and aspirations for the year ahead come to fruition – if we can support you in any way to achieve these, please do not hesitate to contact us.

[  Other news stories you may be interested in  ]

The risks of neglecting your cybersecurity

The risks of neglecting your cybersecurity

Around a third (32%) of businesses and two in ten charities (22%) report having cybersecurity breaches or attacks in 2019, and the numbers are much higher among large and medium operations (60%), as well as high-income charities (52%). This means that every business – from SoHo to the biggest conglomerate – needs to consider its cybersecurity risks and implement plans to mitigate against them. Our blog and ebook provide the detail you need to get started.

read more
How to help your team work better together

How to help your team work better together

The trend towards remote or home working – either to replace or in hybrid with a typical office environment – has taken a massive leap forward following the COVID-19 pandemic. While an uptick in a business’s green credentials might be an immediately obvious benefit, remote working does come with its own unique set of challenges.

read more
Why you shouldn’t wait for getting back to the office to adopt a 2025-proof UC calling solution

Why you shouldn’t wait for getting back to the office to adopt a 2025-proof UC calling solution

The effects of COVID-19 have shown us all the struggles and challenges of working from home. While we may all be desperate to return to the office and see our colleagues again, remote working is here to stay, and it’s already a significant consideration for businesses in their future planning. But it’s not all down to the COVID-19 pandemic. Many businesses were already looking to adopt Unified Communication platforms to refresh their calling technologies before the ISDN…

read more