Celebrating Our Achievements
Over the past year, our primary focus has been enhancing your experience with us, and we’re thrilled with the results. Thanks to your valuable feedback, we’ve seen a significant increase in our Net Promoter Score (NPS), a key measure of customer satisfaction. This improvement reflects our dedication to addressing your needs quickly and efficiently, and we’re proud that more of you are recommending our services to others.
Some of our standout achievements include:
- Great NPS Performance: We achieved a 10-point improvement in our overall NPS score this year vs the previous year.
- Faster resolutions times: Our average resolution time has reduced by 10%, meaning we’ve resolved your issues quicker meaning less overall downtime.
- Proactive support: We’ve introduced our new proactive monitoring tool; this includes quicker notifications to our customers when an issue is identified.
- Delivery of complex solutions: We’ve successfully delivered our first large scale SD-WAN solution for one of our key customers.
- Personalised service: By listening more closely to your feedback, we’ve tailored our service to better meet your individual needs.
Looking Ahead: Focus for 2025
But we’re not stopping here. As we look toward 2025, we’re setting our sights on even bigger goals. Here’s what we’re focusing on:
- Even More Personalised Support: We plan to dive deeper into your preferences and needs, providing our customer with more ways to engage and talk with us.
- Technology Upgrades: We’re investing in cutting-edge tools to ensure that our teams have the resources to serve you faster and more effectively.
- Service Excellence: We will continue to align our service improvements with your feedback to create a truly excellent service for our customers.
Thank you for being such an important part of our journey. Your feedback and support have been essential to our success, and we’re excited to continue improving and delivering top-notch service in 2025 and beyond.
