Service Guides - VoIP
Your guide to VoIP
What is VoIP?
Voice over IP gives the capability to carry a normal telephony style voice call over an IP based internet service / connection such as broadband and leased lines. VoIP provides similar functionality, reliability and quality of a call made over PSTN or ISDN.
Why should I consider VoIP?
VoIP is a hosted service, which means as a customer, you do not need to invest in any hardware to run the service, apart from the handsets. Also another major benefit is the resilience and reliability of a VoIP service is far greater. Also the need for maintaining and updating a hosted VoIP service is no longer necessary as it is all handled by the provider, so you always receive the latest in technology and features for no additional fee.
How reliable is VoIP?
VoIP is a very reliable service and has matured into a major service used by thousands of small and large businesses. In respect to the backoffice VoIP system tends to always be very reliable and resilient, so this is not necessarily a factor as long as the backoffice system is reputable. So for example, Vaioni use Broadsoft who are a market leader. In reality the point of failure tends to be your internet connection, so as long as your internet provider is reliable, your service will be reliable.
Do I need special equipment to use VoIP?
No you don't. VoIP is a transparent technology and will work as long as you have an internet connection. Your VoIP provider will provide the necessary hardware and configure it to work the service to your requirement.
Will I lose any features with VoIP that I already have?
In most cases, you will probably get more features than you actually need. VoIP is very feature rich and part of the attraction is the fact you get all the standard features you expect and then a whole lot more.
Can I use my current phone numbers and DDI's or do I lose them?
Your new VoIP provider will be able to port all your current phone numbers and DDI's in 95% of cases. So for example Vaioni would port the numbers to its own allocation and provide these to you on your new VoIP service.
Do I save money if I move to VoIP?
This is a tricky question... It all depends on a number of factors, so the answer is yes and no depending on who you use for your old and new service and your committed spend levels. In most cases Vaioni customers do save money on at least the call volumes.
For more information on our VoIP service Clear Voice please visit http://www.vaioni.com/clear-voice-hosted-voip